Customer Service

Whether you need technical support, spare parts, or expert guidance, our team is here to help — so you can keep your production running smoothly.

Support & Spare Parts  

  • GM Denmark - Headquarters

    GM, we put as much effort into building strong partnerships as we do into engineering our machines—ensuring you get the most out of your investment. While new equipment is key to growing your brand, we know the true measure of value comes after installation. That’s why our support doesn’t stop when your machine is delivered.

  • Expert Support When You Need It  

    Our dedicated GM Tech Support Team is always ready to assist. With specialist engineers experienced in mechanics, electronics, software, and connectivity, we provide fast and effective solutions. Based at our headquarters in Birkerød, Denmark, our team works closely with production and R&D, ensuring quick issue analysis and accurate assessments.

Global Support

Email: tech@gm.dk
Phone: +45 3699 6911 (Denmark HQ)

Service Hours:

Monday–Thursday: 9:00–15:30 CET
Friday: 9:00–15:00 CET

USA & Canada

Email: ustech@gm.dk 
Phone: +1 800 896 5990  

Service Hours:  

Monday–Friday: 9:00 a.m.–5:00 p.m. EST  
After-hours support: Call +1 800 896 5990 and select extension “102”.