Online Support
for your GM machine
Remote expert support for faster troubleshooting and
maximum machine uptime. Without an on-site visit.
- Real-time monitoring & diagnostics
- Immediate troubleshooting
- Expert guidance from GM specialists
- Often no on-site visit required
Step 1 — Choose your support plan
Ideal for production environments where uptime is business-critical.
- For critical production environments
- Fast response times
- Predictable support costs
Includes remote troubleshooting and operational support. On-site visits, spare parts and upgrades are billed separately.
Note: Subscriptions always start on the 1st or the 15th of the month. Support cases before the start date are not covered.
Flexible support when you need it — no annual contract required.
- For occasional assistance
- Flexible usage
- No commitment
Support starts after PO or prepayment approval. Additional paid support is always confirmed before work begins.
Note: Billed by actual time with a minimum billing increment. Small cases (approx. 30 min or less) may be handled as a courtesy. Subscriptions are prioritized.
Step 2 — Request a quote
Request a quote
Fill in your details and our aftersales team will get back to you within one business day.
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